Privacy Policy for | updated April 15, 2018

Who we are and what we do

SAYHELLO Creative, LLC is a hospitality consulting and creative agency, offering services to hospitality businesses all over the world. For more specific information about our services and who we are, have a look at our Approach or take a look at our Work. If you’d like to learn more, don’t hesitate to get in touch.

How and why we collect personal data

Most of the “personal data” we collect is freely given to us by you! We use newsletter subscriptions and contact forms to make getting in touch with us even easier. So when you provide us with your name, email, or phone, this information is kept in a log on our website, so we have a record of your request. This information is available to you if you’d like to see it, edit it, or delete it. Just drop us a line here. (note: there is a fee for this service).

Additionally we’ll be launching our online store pretty soon (read more about that in our past blog post here) where you’ll be able to create an account on our website. You’ll have full access to your information to edit and delete if you desire. It’s not available yet, but we figured we might as well let you know what’s coming up anyway.

Aside from the information you provide us, we do use cookies to track and collect further information about visitors to our website. This is primarily for us to better understand our effective our website is! We can learn where our visitors are coming from both geographically and from what websites, how long they’re on our website, and which pages they visit. This is all collected anonymously, so your information is encrypted. But if you prefer your visit isn’t tracked, you opt-out of these cookies.

Finally, we do use some third party cookies that share your browsing tendencies with other websites. This doesn’t mean by any means your personal data is being shared with anyone (we definitely aren’t into that!), but in an effort to personalize your browsing experience, ad services will use your navigation history to show you more interesting ads and information.

Here’s more information specifically about the cookies we use and what they’re for.

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Granting us permission to use cookies

We use a GDPR-compliant tool to allow visitors to opt-out of cookies at any time. Click on the toggle button on the bottom-left corner of your screen to modify what cookies to opt-in or opt-out at any point on our website.

More about our Cookies

Website Function Cookies

We use cookies to make our website work including:

  • Making our shopping basket and checkout work
  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will disable the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Turning Cookies Off

You can disable the non-necessary or third-party cookies on our website through the tool we’ve installed, located in the bottom-left corner of your screen. Click the icon to toggle the menu and opt-in or opt-out of these cookies at any time.

Alternatively you can switch cookies off entirely by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.