Our hospitality consulting services aim to optimize and improve your current performance. Whether you’re interested in ways to reduce costs in your housekeeping and maintenance departments, change your bath amenities, improve your promotional efforts and build a mailing list, or launch an afternoon tea service in your restaurant – we can help!
What can we do for you?
Our hospitality consulting services offer real, turn-key solutions to tackle your business challenges. We do this through a series of services that focus on analysis, observation, research, and interviews to clearly articulate the nature of the challenge in an effort to provide the right solution.
Listed below are some of the processes and tools we deliver to our clients:
Evaluate and Assess Performance
All effective consulting begins with a thorough performance evaluation and assessment of the current situation. Information is gathered through first-hand analysis and observation as well as on-site interviews and off-site research. Whether it’s identifying ways to reduce costs in the housekeeping and maintenance departments or adding a new service to the restaurant, it’s important that we thoroughly understand the status quo at the property.
Benchmark and Establish Quality Standards
Benchmarking and establishing quality standards is key even for an independent property. We will develop the various quality standards for each department and the accompanying checklists to ensure the quality standards are being met. Everything from the placement of the bath amenities to the position of the pillows on the bed are important quality standards that must be established and followed.
Write Job Descriptions
Well written, clear and concise job descriptions are crucial not only for hiring the most competent candidates for a particular position but also for accountability and understanding pitfalls when service failures occur. From the dining room manager to the captain of the bell stand, complete job descriptions are important for an effectively functioning property staff.
Create Training Manuals
Official training manuals describe the Standard Operating Procedures (SOPs) for the business. Training manuals are meant to be reviewed and updated based on the actual roles and responsibilities of the staff and remain important tools for human resources and department heads to introduce new hires to the team.
Procure Guest and BathAmenities
We have built relationships with both local and international suppliers for guest and bath amenities. We can organize presentations to see and try samples before making any decisions for your property. From soap and shampoo to dishes for the kitchen or bottled water in the guest rooms, all suppliers are vetted for high quality and for delivering on the desired experience crafted for the guests.
We become project managers for our hospitality consulting projects, managing a team of local and international collaborators specialized in their field. Some of the services we can manage include:
photography and videography
social media consulting
content creation for social media
Search Engine Optimization (SEO)
Digital Marketing (SMM – PPC)
A Closer Look: the Costaguti Experience in Rome
The Costaguti Experience is a private noble residence which can be reserved exclusively for discerning guests visiting the Eternal City. Its 5-bedrooms and 6 baths can accommodate up to 12 guests, who may enjoy a 750 sq. ft. (75 sqm) living room, billiard room, private sauna, and several museum-quality 16th and 17th century ceiling frescoes and interior decorations. The ceilings loom 26 ft (8m) tall, except where the mezzanine (constructed in the 1800s as an attic) offers a separate intimate space for 2 bedrooms and 2 baths.
We were challenged with the following tasks
creating the holistic guest experience (the booking process, welcome sequence, guest interaction during their stay, farewell and followup)
sourcing guest amenities (including guest room, kitchen, and bath amenities and towels and linens)
writing job descriptions for key staff members, qualifying interviews during hiring, and training (managing concierge and cleaning staff)
online profiles and promotion (web design, offers and promotions)
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